Shipping policy
Made to order, then shipped tracked
Every prescription pair is ground to your script before it ships, so it is not pulled off a shelf. That takes a little longer than a stock pair, and it is the reason the pair arrives right.
Production time: [PRODUCTION TIME]. Non-prescription items typically ship faster. Complex prescriptions, progressives, and specialty tints may add time; we will tell you if yours will.
Orders ship internationally from our fulfilment partners.
Delivery estimates
| Destination | Estimated transit after production |
|---|---|
| United States | 6 to 10 business days |
| Canada | 6 to 10 business days |
| Europe and United Kingdom | 5 to 8 business days |
| Australia and New Zealand | 5 to 8 business days |
| Rest of world | 8 to 12 business days |
Estimates are not guarantees. Carrier delays, customs, weather and peak periods can add time.
Shipping costs
Costs are calculated at checkout based on your destination and the option you choose. Free shipping applies on orders over $200.
Tracking
You get a tracking link by email the moment your order is on its way. If tracking has not updated for several days, email us and we will chase the carrier for you.
Addresses
Check your shipping address carefully at checkout. We can only change it before dispatch. We are not responsible for orders sent to an address entered incorrectly, though we will always try to help recover them.
Customs and duties
Orders ship internationally and may attract import duties, taxes or customs fees on arrival. These are set by your country, are not included in our prices, and are your responsibility. Refusing a delivery to avoid duties does not entitle you to a refund of shipping costs.
Lost, delayed or damaged in transit
If your parcel is confirmed lost by the carrier, or arrives damaged, contact us at support@clairmont-eyewear.com with your order number and photos where relevant. We will replace it. You are not expected to argue with a courier on our behalf.
Undeliverable parcels
If a parcel is returned to us as undeliverable we will contact you. We can reship at your cost, or refund the order minus original shipping. Prescription pairs can only be reshipped, not refunded, since they are made to your eyes.