Contact us
We're here.
We're here.
Always.
Welcome to Valerie Mason. Whether you have a question about a product, need help with your order, or simply want to get in touch — our team handles every inquiry with care.
How to reach us
Every email is read and answered by a real person. For the fastest resolution, include your order number and a brief description of your question.
Response time
Within 1–2 business days
Emails outside business hours handled next available day
Warranty claims
Email us with your order number and a photo
We confirm within 24 hours and send a replacement
Support hours
Monday to Friday.
9 AM – 6 PM CST.
9 AM – 6 PM CST.
Emails received outside of business hours or on public holidays will be handled on the next available business day.
Monday – Friday9:00 AM – 6:00 PM CST
SaturdayClosed
SundayClosed
Public holidaysClosed
What we can help with
Order status and tracking
Returns, exchanges, and refunds
Damaged, missing, or incorrect items
Product questions and recommendations
General inquiries
Personal, responsive service — every time
Quick answers
Before you email us
These cover about 90% of what we get asked.
You'll receive a tracking link by email within 24–48 hours of placing your order. Check your spam folder if you can't find it. If tracking shows no movement for more than 5 business days, email us at support@valerie-mason.com with your order number.
Email us at support@valerie-mason.com with your order number and a photo of the issue. We confirm within 24 hours and arrange a replacement. In most cases you don't need to return the original piece.
We offer a 30-day money-back guarantee, no questions asked. Email us with your order number and we'll take care of the rest. No restocking fees, refund within 5 business days of receiving the return.
Email us as soon as possible at support@valerie-mason.com. We process orders quickly so the sooner you reach out, the better. If it hasn't shipped yet we can adjust or cancel it.
That's on us. Email a photo of what you received along with your order number and we'll send the correct piece immediately at no extra cost.
For product questions, email us directly and we'll help you find the right piece. For creator collaborations, include your platform and following size and we'll get back to you within 48 hours.
Before you reach out
Need more answers?
View all FAQs
Visit our full FAQ
Shipping, returns, the BOGO deal, PVD coating — all covered.